{"xsrfToken":"7a050f4473dab6d3fd98627a7b1a21944fd14311_lout","branding":{"id":"1","key":"tp","name":"BUILDER Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/642e06e9-638b-4b93-9736-f1cc93cdf6de/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzA1MmZmOS02NDcwLTRmMjktYTJlYy0yNTI0MTZkZWZhMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0MmUwNmU5LTYzOGItNGI5My05NzM2LWYxY2M5M2NkZjZkZSI6WyJyZWFkIl19LCJleHAiOjE3MjgzMjE1NjcsIm5iZiI6MTcyODMyMDk2N30.mycJAzToOrj0NGR6lOejAf_YtgZC19pcEXy8yRuPQP4&client=e7052ff9-6470-4f29-a2ec-252416defa15&mode=fit","logoId":"642e06e9-638b-4b93-9736-f1cc93cdf6de","isLogoAvailable":true,"helpCenterTitle":"Welcome to BUILDER Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to BUILDER Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f84eb","helpCenterTitleColor":"#e7e9ed","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"tp","projectId":10000,"serviceDeskId":1,"name":"BUILDER Support","description":"<p>Welcome to the BUILDER Support portal! 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If it is, we cannot archive the building until we have clear emails from Roy Frye that the asset will be removed from DHA Sustained on the RPO.</p>\n<p>This action will remove the asset from CARVE and BUILDER.</p>","icon":10478,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[6],"key":""},{"id":"45","name":"ATPL Update Request","descriptionHtml":"","callToAction":"ATPL Update Request","introHtml":"","icon":10503,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[9],"key":""},{"id":"44","name":"Bak File Restore and Report","descriptionHtml":"","callToAction":"Bak File Restore and Report","introHtml":"<p>Use this request when you have a .bak file from DIGON for NOAA. 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Please provide ample details for this request.</p>","icon":10510,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6],"key":""},{"id":"29","name":"CARVE Account Password Reset","descriptionHtml":"","callToAction":"CARVE Account Password Reset","introHtml":"","icon":10504,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"31","name":"CARVE Bug Submission","descriptionHtml":"","callToAction":"CARVE Bug Submission","introHtml":"","icon":10476,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"36","name":"CARVE General Support","descriptionHtml":"","callToAction":"CARVE General Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"32","name":"CARVE New Feature Request","descriptionHtml":"","callToAction":"CARVE New Feature Request","introHtml":"","icon":10470,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"30","name":"CARVE New User Request","descriptionHtml":"","callToAction":"CARVE New User Request","introHtml":"","icon":10515,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[3],"key":""},{"id":"34","name":"CARVE Report Request","descriptionHtml":"","callToAction":"CARVE Report Request","introHtml":"<p>Use this request to retrieve a report from CARVE.</p>","icon":10481,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[7],"key":""},{"id":"27","name":"CARVE to BUILDER Data Patch Request","descriptionHtml":"","callToAction":"CARVE to BUILDER Data Patch Request","introHtml":"<p>Use this request to patch Inventory and Work Item(s) Statuses from CARVE to BUILDER. Please let us know if you would also like us to patch the inventory.</p>","icon":10510,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6,8],"key":""},{"id":"41","name":"Create New Building/Asset","descriptionHtml":"","callToAction":"Create New Building/Asset","introHtml":"<p>Use this request to create a building shell in both CARVE and BUILDER. Please provide all required information. Create ONE ticket per building creation request.</p>","icon":10485,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6,8],"key":""},{"id":"37","name":"Create Work Plan Work Items in BUILDER","descriptionHtml":"","callToAction":"Create Work Plan Work Items in BUILDER","introHtml":"<p>Use this request to remove current work items in BUILDER and regenerate a work plan. 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This request will move the building in both CARVE and BUILDER.</p>","icon":10507,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[6],"key":""},{"id":"19","name":"TRACE Support","descriptionHtml":"<p>Issues with installing or updating TRACE submit a ticket through <a href=\"https://www.goldenwolf.com/ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Support</a></p>","callToAction":"TRACE Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? 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