Jira Service Management

{"xsrfToken":"17743b9456e1bf6f618693d8f4528b62362675d2_lout","branding":{"id":"1","key":"tp","name":"BUILDER Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/642e06e9-638b-4b93-9736-f1cc93cdf6de/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNzA1MmZmOS02NDcwLTRmMjktYTJlYy0yNTI0MTZkZWZhMTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0MmUwNmU5LTYzOGItNGI5My05NzM2LWYxY2M5M2NkZjZkZSI6WyJyZWFkIl19LCJleHAiOjE2OTU0NTM3NzEsIm5iZiI6MTY5NTQ1MzE3MX0.o7oCUA9IJ2HJ4PnSL2OWGzVDkzFgp7hzMXK6yqncDrk&client=e7052ff9-6470-4f29-a2ec-252416defa15&mode=fit","logoId":"642e06e9-638b-4b93-9736-f1cc93cdf6de","isLogoAvailable":true,"helpCenterTitle":"Welcome to BUILDER Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to BUILDER Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0f84eb","helpCenterTitleColor":"#e7e9ed","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"tp","projectId":10000,"serviceDeskId":1,"name":"BUILDER Support","description":"Welcome to the BUILDER Support portal! You can submit requests for BUILDER, CARVE and TRACE here.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"40","name":"Archive Building/Asset","descriptionHtml":"Fill out the required information below:","callToAction":"Archive Building/Asset","introHtml":"Use this type to request a building to be archived. Please provide the records from the RPO to show whether this asset is sustained by DHA or not. If it is, we cannot archive the building until we have clear emails from Roy Frye that the asset will be removed from DHA Sustained on the RPO.\nThis action will remove the asset from CARVE and BUILDER.","icon":10478,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[6],"key":""},{"id":"44","name":"Bak File Restore and Report","descriptionHtml":"","callToAction":"Bak File Restore and Report","introHtml":"Use this request when you have a .bak file from DIGON for NOAA. We will restore the bak file, delete all work items, run the 10 year unconstrained scenario, and provide the report previously agreed on.","icon":10478,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[8],"key":""},{"id":"20","name":"BUILDER Account Unlock/Password Reset","descriptionHtml":"","callToAction":"BUILDER Account Unlock/Password Reset","introHtml":"","icon":10504,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[2],"key":""},{"id":"22","name":"BUILDER Bug Submission","descriptionHtml":"","callToAction":"BUILDER Bug Submission","introHtml":"","icon":10476,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[2],"key":""},{"id":"4","name":"BUILDER General Support","descriptionHtml":"","callToAction":"BUILDER General Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"21","name":"BUILDER New User Request","descriptionHtml":"","callToAction":"BUILDER New User Request","introHtml":"","icon":10515,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[2],"key":""},{"id":"33","name":"BUILDER Report Request","descriptionHtml":"","callToAction":"BUILDER Report Request","introHtml":"Use this request to retrieve a report from BUILDER.","icon":10481,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[7],"key":""},{"id":"42","name":"BUILDER to CARVE Data Patch Request","descriptionHtml":"","callToAction":"BUILDER to CARVE Data Patch Request","introHtml":"Use this request to patch Inventory or Work Items from BUILDER to CARVE. Please provide ample details for this request.","icon":10510,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6],"key":""},{"id":"29","name":"CARVE Account Password Reset","descriptionHtml":"","callToAction":"CARVE Account Password Reset","introHtml":"","icon":10504,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[3],"key":""},{"id":"31","name":"CARVE Bug Submission","descriptionHtml":"","callToAction":"CARVE Bug Submission","introHtml":"","icon":10476,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"36","name":"CARVE General Support","descriptionHtml":"","callToAction":"CARVE General Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"32","name":"CARVE New Feature Request","descriptionHtml":"","callToAction":"CARVE New Feature Request","introHtml":"","icon":10470,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"30","name":"CARVE New User Request","descriptionHtml":"","callToAction":"CARVE New User Request","introHtml":"","icon":10515,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[3],"key":""},{"id":"34","name":"CARVE Report Request","descriptionHtml":"","callToAction":"CARVE Report Request","introHtml":"Use this request to retrieve a report from CARVE.","icon":10481,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[7],"key":""},{"id":"27","name":"CARVE to BUILDER Data Patch Request","descriptionHtml":"","callToAction":"CARVE to BUILDER Data Patch Request","introHtml":"Use this request to patch Inventory and Work Item(s) Statuses from CARVE to BUILDER. Please let us know if you would also like us to patch the inventory.","icon":10510,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6,8],"key":""},{"id":"41","name":"Create New Building/Asset","descriptionHtml":"","callToAction":"Create New Building/Asset","introHtml":"Use this request to create a building shell in both CARVE and BUILDER. Please provide all required information. Create ONE ticket per building creation request.","icon":10485,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6,8],"key":""},{"id":"37","name":"Create Work Plan Work Items in BUILDER","descriptionHtml":"","callToAction":"Create Work Plan Work Items in BUILDER","introHtml":"Use this request to remove current work items in BUILDER and regenerate a work plan. This process includes capturing the current work item statuses before removing, recreating the work plan, rolling the previous work item statuses onto the newly created work items. This process can potentially create more work items than the previous work plan, which will require review from the requestor.\nThis request does not update the work items in CARVE.","icon":10485,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[6],"key":""},{"id":"24","name":"Move Building/Asset","descriptionHtml":"","callToAction":"Move Building/Asset","introHtml":"Use this request to move a building from one AOR to another. Do not use this request for archiving a building. This request will move the building in both CARVE and BUILDER.","icon":10507,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[6],"key":""},{"id":"19","name":"TRACE Support","descriptionHtml":"Issues with installing or updating TRACE submit a ticket through <a href=\"https://www.goldenwolf.com/ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IT Support</a>","callToAction":"TRACE Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Have a question? Submit it here.","icon":10549,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"45","name":"ATPL Update Request","descriptionHtml":"","callToAction":"ATPL Update Request","introHtml":"","icon":10503,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"23","name":"BUILDER Archive/Remove Asset","descriptionHtml":"","callToAction":"BUILDER Archive/Remove Asset","introHtml":"","icon":10478,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"25","name":"BUILDER Material and Cost Book Modification Request","descriptionHtml":"","callToAction":"BUILDER Material and Cost Book Modification Request","introHtml":"","icon":10482,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"28","name":"Building Shell Request for Inventory and Assessment","descriptionHtml":"","callToAction":"Building Shell Request for Inventory and Assessment","introHtml":"","icon":10485,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"5","name":"CARVE Support","descriptionHtml":"","callToAction":"CARVE Support","introHtml":"","icon":10550,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"43","name":"Create Work Plan Work Items in BUILDER","descriptionHtml":"","callToAction":"Create Work Plan Work Items in BUILDER","introHtml":"DO NOT USE","icon":10467,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://gwbuilder.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General Support"},{"id":2,"name":"BUILDER Support"},{"id":3,"name":"CARVE Support"},{"id":8,"name":"NOAA Support"},{"id":7,"name":"General Reporting"},{"id":5,"name":"TRACE Support"}],"orderMapping":{"8":[44,41,27],"7":[33,34],"3":[36,29,30,31,32],"6":[41,40,27,42,24,37],"4":[19],"5":[19],"2":[4,20,21,22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BS","userLanguageHeader":"*** NEW BUILDER Dashboards ***","userLanguageMessageWiki":"Must have CAC to access: <a href=\"https://info.health.mil/bus/facplan/pbi/pbi-dashboards/Pages/default.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://info.health.mil/bus/facplan/pbi/pbi-dashboards/Pages/default.aspx</a>\nTicket Process for Realignment: 1. Patch Inventory 2. Generate Work Plan 3. Push Work Items into CARVE 4. Rollover Work Item statuses from CARVE to BUILDER","defaultLanguageHeader":"*** NEW BUILDER Dashboards ***","defaultLanguageMessage":"Must have CAC to access: https://info.health.mil/bus/facplan/pbi/pbi-dashboards/Pages/default.aspx\n\nTicket Process for Realignment:\n1. Patch Inventory\n2. Generate Work Plan\n3. Push Work Items into CARVE\n4. Rollover Work Item statuses from CARVE to BUILDER","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}